Shipping Policy
At Dar As-Salah, we are committed to providing a smooth and reliable delivery experience. Below you will find detailed information about our shipping process, delivery times, and conditions.
Free Worldwide Shipping
We proudly offer free worldwide shipping on all orders. There are no hidden fees or additional shipping charges at checkout.
Order Processing
All orders are carefully processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Please note that during peak seasons, promotions, or Ramadan campaigns, processing times may be slightly extended due to high demand.
Delivery Times
Pre-Orders:
For pre-order items, the average delivery time is approximately 1–2 months. These products are clearly marked as pre-orders on the product page.
In-Stock Items:
For items currently in stock, the average delivery time is 2–9 business days.
In some cases, delivery times may vary depending on your location, customs procedures, public holidays, or unforeseen logistical delays. Occasionally, shipments may arrive earlier than expected.
International Shipping
We ship worldwide. Delivery times may differ depending on the destination country. Customers are responsible for ensuring that shipping details are correct at checkout.
Delays
While we do everything possible to ensure timely delivery, Dar As-Salah is not responsible for delays caused by:
Customs clearance procedures
Incorrect shipping information provided by the customer
Force majeure events
Carrier-related disruptions
If your order experiences an unusual delay, please contact us at info@darassalah.com and our support team will assist you.
Order Tracking
Once your order has been shipped, you will receive tracking details via email. Please allow up to 48 hours for tracking information to update in the carrier’s system.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us immediately at info@darassalah.com with your order number and relevant details so we can investigate the matter and provide a suitable solution.
At Dar As-Salah, we strive to ensure every order arrives safely and on time. If you have any questions about shipping, feel free to contact our support team at info@darassalah.com.