Frequently Asked Questions (FAQ)

1. How long does shipping take?
For in-stock items, delivery typically takes 2–9 business days. Pre-orders may take approximately 1–2 months. You will receive tracking information once your order has been shipped.

2. Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders. There are no hidden shipping costs at checkout.

3. What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be unused and returned in their original packaging. To request a return, contact us at info@darassalah.com.

4. How do I start a return?
Email info@darassalah.com with your order number, reason for return, and photos if applicable. Once approved, we will provide return instructions.

5. Is the prayer mat Sharia-compliant?
Yes. Dar As-Salah is carefully designed to ensure that the forehead area allows proper contact during sujood, fulfilling Islamic requirements.

6. How thick is the knee cushioning?
The mat features 8 cm (2.8 inches) of AirGel memory foam in the knee area for superior support and pressure relief.

7. How long does the mat last?
With proper care, the high-quality foam structure is designed to maintain its shape and support for over 10 years.

8. Is the cover washable?
Yes. The mat includes a built-in zipper, allowing you to remove the foam and wash the cover easily.

9. Do you ship internationally?
Yes, we ship worldwide. Delivery times may vary depending on your location.

10. How can I contact customer support?
You can reach our support team at info@darassalah.com. We are happy to assist you with any questions or concerns.